Business Systems
The full capability stack for business systems.
From discovery to architecture to build and operation, we deliver systems that are documented, tested, and owned by the business. Here is how we scope, deliver, and support them.
Complete capabilities
Everything we build.
Custom CRMs
Relationship and pipeline systems built around how the business actually sells and serves.
Business websites
Fast, owned web presence that connects to intake, content, and operations.
Connected web platforms
Multi-user systems where customers, staff, and partners interact with the same data.
Intake & routing systems
Forms, queues, and assignment that turn requests into accountable next steps.
Owner, client, partner, and proposal portals
Secure, role-based views for the people who need them.
System & information architecture
Clear structure for data, workflows, permissions, and scale.
Operational dashboards
Real visibility into work, inventory, revenue, and status.
Workflow automation
Repetitive coordination handled by rules that stay under human control.
Data & software integrations
Connect existing tools without rebuilding everything from scratch.
Inventory & fulfillment systems
Event-based tracking from receive to reserve to ship.
Secure access experiences
Authentication, role checks, and protected content that match the sensitivity of the data.
Digital-to-physical operations
Software that works with HQ-1, suppliers, field work, and real-world nodes.
Full detail
Specifications, constraints, and policies.
Scope boundaries
Projects are scoped to real workflow needs, available data, budget, and timeline. We do not promise features before discovery.
Architecture & specifications
Data model, APIs, roles, integrations, and security requirements are documented before build begins.
Evidence base
Real IMG systems include Porterful, Sentinel, Likeness Verified, Proud 2 Pay, HQ-1 3D Capture, and private proposal portals.
Security & access
Role-based access, protected routes, and session handling are matched to the sensitivity of the data.
Dependencies
Access to existing tools, data, stakeholders, approval windows, and third-party API terms.
Ownership
Client owns data and the delivered system. IMG × Likeness owns build process, documentation, and launch support.
Delivery process
- 1. Discovery — map workflows, constraints, and success criteria.
- 2. Architecture — design data model, roles, integrations, and interfaces.
- 3. Build — milestone-driven development with review gates.
- 4. Test — acceptance criteria tested against real-world scenarios.
- 5. Launch — deploy, document, and transfer operational knowledge.
- 6. Operate — monitor, support, and refine as the business changes.
Frequently asked
Do you build on existing platforms or from scratch?
Both. We connect, extend, or replace tools based on what the business already has and what it actually needs.
Who owns the system after launch?
The client owns the data and the delivered system. IMG × Likeness owns the build process and supporting documentation.
How do you handle security and access?
We scope role-based access to match the sensitivity of the data. Sensitive flows use protected sessions and owner authorization.
What does a typical engagement look like?
Discovery, architecture, build sprints, review, launch, and operate. Each phase has clear acceptance criteria and a single accountable path.
Selected proof
Systems and infrastructure already built.
Porterful
Artist commerce with SKU-based inventory and fulfillment tracking.
Sentinel
Ask / Tell / Give / Refer intake, routing, and human review.
Likeness Verified
Consent-first identity, proof, and presence architecture.
Proud 2 Pay
Activation tracking, P2P IDs, and participation reporting.
HQ-1 3D Capture
Scan-to-delivery workflow at the first IMG physical node.
Private proposals
Owner dashboard, access-code gates, and role-protected experiences.